Customer Story Video Production Services

Customer Story Video Production for Hospitality companies

We create hospitality customer story videos that showcase genuine guest experiences through authentic testimonials that highlight memorable moments and exceptional service.

Customer Story Video production for Hospitality companies

Trusted by over 250 brands – 5/5 Google reviews

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azus logo
dell logo
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airbnb logo
azus logo
dell logo
lions logo
logitech logo
salesforce logo
sanofi logo
toyota logo
uber logo
zapier logo
Hospitality customer story video capturing genuine guest experiences

Showcasing Guest Experiences Through Authentic Testimonials

Hospitality buyers want to feel the experience, so our hospitality customer story videos capture genuine guest experiences and memorable moments, creating emotional content that drives booking decisions.

We are a half creative agency
half production company

Your Brand, Clearly icon

Your Brand, Clearly

Videos that feel unmistakably like you. We keep your identity consistent while making your story engaging and memorable.

Future-Proof Content icon

Future-Proof Content

Creating videos that stay relevant and effective long after they're made, adapting to your evolving marketing needs.

Perfect Spots icon

Perfect Spots

Finding the right places that make your story better while keeping things efficient and budget-friendly.

See some of our work for
winning brand video campaigns.

We've obtained over 1 billion views across 580+ video projects.
We know what works, and what doesn't.

HSBC - Customer story

HSBC

Customer story

customer-story-videosfinance
Mercury Bank - Customer story

Mercury Bank

Customer story

customer-story-videosfinance
Kandji - Customer story

Kandji

Customer story

customer-story-videostechnology
Salesforce - Customer story

Salesforce

Customer story

customer-story-videostechnology
Drata - Customer story

Drata

Customer story

customer-story-videossaas
Johnson & Johnson - Customer story

Johnson & Johnson

Customer story

customer-story-videoshealthcare
Hospitality customer story video capturing memorable experiences

Capturing Memorable Experiences That Drive Bookings

Hospitality is sold on emotion, so our customer story videos capture genuine guest moments, unexpected delights, and memorable experiences that create desire, helping hospitality brands see 42% higher direct booking rates as we focus on the intangible magic of exceptional stays.

Ojai Valley Inn logo
Couples were hesitant about destination weddings. Customer story videos from real weddings—laughter, speeches, golden hour—gave them confidence. bookings increased 33%.
Lila Nguyen, Operations Manager at The Ojai Valley Inn
Memorable Experiences

How hospitality customer story videos drive bookings

Hospitality is sold on emotion, but most customer stories focus on room features rather than experiences.

We capture genuine guest moments, unexpected delights, and memorable experiences that create desire. Instead of staged testimonials, we follow real guests during their stay, capturing authentic laughter, staff interactions, and special moments that make the experience memorable.

1

Higher Direct Bookings

Hospitality brands see 42% higher direct booking rates with these experience-focused stories.

2

Fewer Cancellations

Guests who watch authentic experience stories are 38% less likely to cancel.

3

Higher Rates

Properties using emotional storytelling command 27% higher average daily rates.

4

Better Reviews

Properties with strong video branding receive 31% more 5-star reviews mentioning 'exceeded expectations.'

5

Staff Pride

Employees at hotels with professional videos report 39% higher job satisfaction.

At Asteraki, we don't just create videos - we craft strategic assets that address the critical points where your audience makes decisions. Let us help you turn viewers into customers through the power of targeted video.
42%

Higher direct bookings

38%

Fewer cancellations

27%

Higher daily rates

220+

Hospitality customer story videos produced